Return & Refund Policy
We want every member to love their selection. If something isn't right, we're here to help!
Returns
We accept returns within 30 days of receipt for any reason, as long as the costume is returned in the same condition it was received, aside from reasonable inspection. Costumes that have been altered, washed, repaired, or damaged after receipt may not be eligible for a full point refund. If a returned costume is not received in its original condition, Spotlight Collective reserves the right to deny the return or restore only a portion of the points based on the condition of the costume. Members are responsible for return shipping costs. Once we receive, inspect, and approve the returned costume, your points will be fully restored to your account.
Shipping and handling fees are non-refundable.
Damaged Costumes
If you receive a costume that was damaged in transit, or if a costume is damaged during your time with it, please contact us with photos at hello@spotlightcollective.org. We will review every situation individually and make every attempt to make it right.
How to Initiate a Return
- Contact us at hello@spotlightcollective.org within 30 days of receiving your costume.
- Ship the costume back to us in its original condition. We recommend using a trackable shipping service, as Spotlight Collective is not responsible for returns lost in transit.
- Your original point value will be returned to your account after the return has been received and approved.
- Spotlight Collective reserves the right to refuse returns or limit participation in cases of excessive returns, misuse of the program, or fraudulent activity.
Costume Contributions
Points awarded for contributed costumes are final once assigned. If a contributed costume does not meet our standards, you will be contacted with the option to have it returned at your expense or donated to one of our charitable partners.
Questions?
Reach out to us at hello@spotlightcollective.org and we will be happy to help.